What you’ll do:

• Drive both outbound and inbound sales activity through multiple digital channels including relevant social media as well as having outstanding communication skills with the ability to interact professionally with clients.
• Work as part of a virtual team with our global sales teams in market to drive the best outcomes for BA and our partners, and ensure the optimum dealing solution is in place.
• Apply your in-depth understanding of customer needs, our products and how we distribute them, to match relevant products and services to the customer and/or trade partners and drive revenue.
• Continue your professional development to maintain and enhance your knowledge of our products and act as an influencer and trusted advisor for your clients.
• Expand the Decision Making Unit (DMU) and touch-points within your portfolio and ensure that BA and partners are the preferred supplier.
• Evaluate deal performance, and drive engagement and effort from your portfolio contacts to exceed targets and maximize revenue, including the implementation of tactical activity.
• Provide proposals and agree deals over the phone and through email. Utilize phone, email, social media and web tools to communicate and present company offerings.
• Sourcing upsell opportunities through inbound lead follow-up and outbound calls and emails, in order to meet and/or exceed expectations.
• Input accurate and complete information in customer relationship management (CRM) system. Delivering enhanced data quality and customer insight, and feeding back market intelligence.
• Manage your relationship with colleagues across Commercial and the broader BA organisation.
• Define account development plans for your portfolio and execute these plans to optimise the revenue position of BA and partner airlines.
• Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation, whilst supporting customer/ agent to find solutions.

What you’ll bring to British Airways:

• Excellent communication and influencing skills
• Ability to work in self-directed, fast-paced entrepreneurial environment
• Commercial awareness, numerate and analytically competent

Your experience:

• Degree or equivalent experience
• Valid passport with unrestricted right to travel
• Language relevant to the market served
• Minimum of 2 years account management or equivalent commercial experience (desirable)
• Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities (essential)
• Demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
• Experience of building productive working relationships in a multi-cultural context
• Knowledge of Sales best practice, ways of working & systems desirable)